ERROR Message Example
Step 1, Check Citrix WorkSpace on Side Bar ( Right Click on the Citrix WorkSpace Icon )
Step 2, Click on Connection Center
Step 3, a new window will appear (please see picture below)
Step 4, Click on Active Session (Folder Icon)
Step 5, Click Log Off ( then just proceed )
NOTE: if the active session didn’t disappear, just exit the Citrix WorkSpace and relog in on Citrix Site to retry the Assist4 application (repeat the process until Assist4 runs successfully)
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