User Account Management Form.

Step 1. Go to Web browser and navigate Freshdesk Ticketing Website.

https://royalegroup.freshdesk.com/

Step 2. On top right of your screen, click on “Submit a ticket”.

Step 3. In “Requester” , type your Organizations Email Account (Outlook).

Step 4. In “Name”, type your full Name.

Step 5. Under “Category”, choose “Account Management Request”

Step 6. Under “Administrative Action”, select category you want to request.

(Creation, Modify/Edit, Reset, Block/Disable, Request Access, Expansion)

Step 7. In “Select System”, choose account to request.

Step 8. Select “Department” of end user who will be using the account request.

Step 9. For the “Subject”, follow the proper format below.

Note: Strictly copy/follow same format on highlighted red color on below request!

Creation – For Account Creation.

Modify/Edit – For Account Modification.

Reset – For Account Reset.

Block/Disable – For Account Block/Disable.

Request Access – For Access Request.

Expansion – Expansion Request.

Step 10. On the “Description”,follow the proper format below.

Note: Strictly copy/follow same format on highlighted red color on below request!

Creation 

Modify/Edit – For Account Modification.

Reset – For Account Reset.

Block/Disable – For Account Block/Disable.

Request Access – For Access Request.

Expansion – Expansion Request.

Step 11.  Choose “Department” from whom department the requestor’s belong.

Step 12. Choose “Company/Site” of requestor.

Step 13. Click on “Captcha Verification” and click on “Submit”

Note: All request will be coordinate by ITD through Outlook E-Mail. For account Reset such as Outlook Email Account, it may be directed through Viber conversation and will be attach a copy on your Outlook Email once you unlock it.