Procedure:
1 step:
Restart your computer
- if your pc/desktop freeze randomly immediately save your work and restart your computer if the problem still the same please follow second step.
- if your pc not responsive anymore you need to force restart your computer by pushing the computer power button for 5 to 10 sec and it will restart with less disruption than a complete power loss.
2 step:
Basic software troubleshooting
- An occasional or consistent computer freeze could be the result of a program acting up. Use the keyboard shortcut CTRL + SHIFT + ESC to open Windows' Task Manager and then select the click the "More details" link at the bottom of the Task Manager.
- then "Performance" tab. In Windows 8.1 and 10,
- Observe the hardware process.
- if the process percentage is 100% reduce the process by closing some of your application.
Note: if the process percentage still the same kindly Send a TICKET
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