Note: The screenshots used in this article uses an Outlook Web App that has a different theme that might be different from yours but the steps that you will follow should be the same.
What is a shared mailbox?
A shared mailbox makes it easy for a specific group of people to monitor and send email from a public email address like info@contoso.com or contact@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the reply appears to be from the shared mailbox, not from the individual person.
Important: The admin for your organization has to create the shared mailbox and add you to the group of users before you can use it. After your account had been added the admin will notify you that you may now add the shared mailbox to your outlook web app, follow the instructions below to add it.
1. Sign in to your account in Outlook Web App.
2. Right-click your Folders section in the left navigation pane, and then choose Add shared folder.
3 In the Add shared folder dialog box, type the email address of the shared mailbox, and then click Add.
4. In the left navigation pane the shared mailbox will show up and you can now view its mailbox.
If you encounter any issues while following the steps above, please submit a ticket.
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