Service Monitoring Request (SMR) System - Request Process

SMR CREATION

Step 1: 
Choose one of the two available links based on your requirement.
For TEST Link: https://smr.royalecoldstorage.com.ph:1001/
For PROD Link: https://rcssmr.royalecoldstorage.com.ph:2001/ 

Step 2:
Login using your assigned username and password to access the system.

Step 3:
On the sidebar, select SMR Management.

Step 4:
Select Add New SMR button to create a new SMR.


Step 5:
Fill out the required Request Information and Service Monitoring Request Information.

Step 6:
After filling out the details needed, select the Submit Request Button

Step 7:
Click Submit button.

Step 8:
The newly added SMR is now on the list as Pending for approval.

Step 9:
To submit it for approval, click the Manage button on the Actions Column.

Step 10:
After clicking the Manage button, all the details can still be modified if the SMR is still Pending for approval.

Step 11:
The SMR is still Pending for Submission. Once finalized, select the Submit for Approval button.

Step 12:
Select Submit button.

Step 13:
After clicking Submit button, the status is now For Departmental Approval.

Step 14:
For the Approver, Select Manage button under Actions Column to Approve or Reject an SMR.

 

Step 15:
The Approver can Reject, Approve and Return an SMR. Select the Reject button to reject the request, select Approve button to approve the request and select the Arrow button to Return the request.

Step 16:
When the Approver selects one of the 3 options (Reject, Approve or Return), it is optional to add an remarks before clicking the respective button based on the 3 options selected.

Step 17:
After clicking the Approve button, the status of the SMR is now For Accounting Receiving.

Step 18:
Select the Manage button under the Actions column.

Step 19:
Select the Print icon.

 

Step 20:
Then select the Print button to print the SMR for client signature.

Step 21:
After the client signed the SMR Form, the Accounting will verify the client's signature and either Reject or Return the form if corrections are needed, or Receive if no corrections are required.

Step 22:
Once finalized, Select Receive button and add remarks if applicable then select the Mark as Received button.

Step 23:
The SMR status is completed and is now ready for Report generation.