Change Request (DEVELOPMENT SECTION)

Step 1. Go to Web browser and navigate Freshdesk Ticketing Website.

https://royalegroup.freshdesk.com/

Step 2. On top right of your screen, click on “Submit a ticket”.

Step 3. In “Requester” , type your Organizations Email Account (Outlook).

Step 4. In “Name”, type your full Name.

Step 5. Under “Category”, choose “Change Request (DEVELOPMENT SECTION)” & Choose “Service Management Request (SMR) System

Step 10. Fil out for the “Description” on corresponding request.

Step 11.  Choose “Department” from whom department the requestor’s belong.

Step 12. Choose “Company/Site” of requestor.

Step 13. Click on “Captcha Verification” and click on “Submit”